The customer service I received last week was outstanding. My aircraft spent a week at J.A. Air Center’s facility, grounded due to weather. Twice I had to return home without my aircraft. From the girls behind the reception desk to the line personnel to the FBO Operations Manager, Randy, the staff could not have been more helpful, always quick to let me use the courtesy car to and from the local hotel or to go off airport to lunch. Even though requesting only one night in the hangar, they kept my plane there an additional two nights without charge. The lobby is spacious and comfortable with numerous chairs overlooking the ramp. There is a pilot quiet lounge with comfortable easy chairs and TV. In the large eating area, there is always fresh coffee and cookies available, even late at night. There is also a nice flight planning area with computer and printer. I will look forward to flying in to J.A. Air Center again.
– Drew Bondy